iCloud 自动备份与同步 iCloud backup and sync
同步本身是免费的，所以换设备后依然可以继续看到自己的数据。 Sync itself is free, so your data can still follow you when you move to another device.
技术支持 Support
先从最常见的几类问题开始排查 Start with the few issues people run into most often.
如果你在购买、恢复购买、iCloud 同步或存档管理上遇到问题，这页会先给你一套清晰的排查顺序，再把常见问题展开说明。 If you are running into trouble with purchases, restore, iCloud sync, or archive management, this page gives you a clear first-pass checklist and then expands on the common questions.
购买
Purchases
同步
Sync
存档
Archives
能力边界 What is included
先分清哪些能力是免费的，哪些属于 Pro Separate what is free from what belongs to Pro first.
很多支持问题其实是边界不清导致的，所以这里先把同步、手动存档和历史回看的区别摆出来。 A lot of support questions come from unclear feature boundaries, so this section puts sync, manual archives, and history review side by side first.
3 个手动存档 3 manual archives
你可以主动保存自己的关键进度点，并在需要时手动恢复。 You can save important checkpoints yourself and restore them when needed.
5 个自动存档 5 automatic archives
你可以回到最近的自动历史快照，快速找回前面的状态。 You can step back through recent automatic snapshots to recover an earlier state quickly.
排查路线 Troubleshooting
大多数问题都可以先沿着这四条线检查 Most issues can be narrowed down through these four paths first.
你不需要把所有 FAQ 都读完。先找到最接近自己问题的一块，通常能更快定位原因。 You do not need to read every FAQ. Start with the block closest to your problem and you will usually reach the likely cause faster.
如何解锁 Pro How to unlock Pro
- 在付费墙里点击“解锁 Pro”，然后按照 Apple 的购买流程完成支付。 Open the paywall, tap “Unlock Pro,” and complete Apple’s purchase flow.
- 如果之前已经买过，请先试“恢复购买”，不要重复支付。 If you already purchased it before, try “Restore Purchases” before paying again.
恢复购买时为什么会弹登录 Why restore may show a sign-in prompt
- 购买和恢复购买都由 Apple StoreKit 处理，系统有时会要求重新确认 App Store 账号。 Apple StoreKit handles both purchases and restore actions, and the system may ask you to confirm the App Store account again.
- 这和 iCloud 登录状态并不总是同一件事。 That is not always the same thing as your current iCloud sign-in state.
为什么另一台设备没看到数据 Why another device may not show data yet
- 确认两台设备使用的是同一个 Apple ID，并且都启用了 iCloud。 Make sure both devices use the same Apple ID and both have iCloud enabled.
- 如果同步失败，可以重新启动应用后再尝试。 If sync fails, try restarting the app and then checking again.
为什么价格没显示或商品不可用 Why the price may be missing or unavailable
- 通常和 App Store 网络状态、测试环境或商品配置尚未就绪有关。 This is usually related to App Store connectivity, a testing environment issue, or product configuration not being ready yet.
- 请稍后重试，并确认当前运行的是正确的调试方案。 Try again later and make sure you are running the intended debug scheme.
FAQ
常见问题展开说明 Expanded answers to common questions
如果上面的排查路线还不够，这里把最常见的问题逐条展开。 If the troubleshooting paths above are not enough, these answers expand on the most common questions one by one.
如何解锁 Pro？ How do I unlock Pro?
在付费墙里点击“解锁 Pro”，然后按照 Apple 的购买流程完成支付。如果你之前已经买过，可以先试试“恢复购买”。
Open the paywall, tap “Unlock Pro,” and complete Apple’s purchase flow. If you already purchased Pro before, try “Restore Purchases” first.
为什么恢复购买或购买时会弹出 Apple 账号登录？ Why do I sometimes see an Apple account sign-in prompt?
购买和恢复购买都由 Apple StoreKit 处理。某些情况下，系统会要求重新确认 App Store 或测试环境账号，这和 iCloud 登录状态并不完全相同。
Purchases and restore actions are handled by Apple StoreKit. In some cases, the system may ask you to confirm your App Store or test account, which is not always the same as your iCloud sign-in state.
iCloud 存档里哪些是免费的，哪些是 Pro？ What is free and what requires Pro in iCloud archives?
iCloud 自动备份与同步是免费的。Pro 解锁的是存档管理能力，包括 3 个手动存档，以及回看最近 5 个自动存档。
Automatic iCloud backup and sync are free. Pro unlocks archive management, including 3 manual archives and access to the latest 5 automatic archives.
为什么另一台设备上还没有看到我的数据？ Why is my data not showing up on another device yet?
请确认两台设备使用的是同一个 Apple ID，并且都开启了 iCloud。如果同步失败，可以重新启动应用后再尝试。
Make sure both devices are using the same Apple ID and that iCloud is enabled on both. If sync fails, try restarting the app and then checking again.
为什么价格没有显示，或者显示商品不可用？ Why is the price missing or the product unavailable?
这通常和 App Store 网络状态、测试环境、或商品配置尚未就绪有关。请稍后重试，或确认当前运行的是正确的调试方案。
This is usually related to App Store connectivity, a testing environment issue, or product configuration not being ready yet. Try again later and make sure you are using the intended run scheme.
继续排查 Still stuck?
如果你还需要进一步帮助 If you still need help
把关键环境信息一次带齐，通常能比反复补充截图更快定位问题。 Bringing the key environment details in one pass usually narrows the issue down faster than a long back-and-forth.
建议附上这些信息
Helpful details to include
- 设备型号和 iOS 版本。 Device model and iOS version.
- 应用版本，以及是否来自测试环境。 App version, and whether it is from a testing environment.
- 问题截图，尤其是 Apple 登录、购买失败或商品不可用提示。 Screenshots, especially for Apple sign-in, purchase failures, or unavailable product messages.
- 尽量清晰的复现步骤，例如点击了哪里、在哪一步出现异常。 Clear reproduction steps, including what you tapped and where the issue appeared.